Question 1

When will my order be delivered?

Accepted Answer

Because we work with fresh flowers, timing is everything. Garland sets and gajras arrive the morning of Ganesh Chaturthi. For the Signature Pooja Box, your first box is delivered the morning your festival begins, with a fresh daily box for each day of your chosen duration (1.5 to 10 days). We confirm exact dates and windows on WhatsApp when you pre-order.

Still have a question?

Our team responds fastest on WhatsApp, especially before a major festival.

Chat on WhatsApp

We reply within 2 hours

Question 2

Where do you deliver?

Accepted Answer

We deliver within Thane city. For adjacent areas such as Mulund, message us on WhatsApp with your pincode. We'll confirm if we can reach you.

Question 3

Why should I pre-order early?

Accepted Answer

We maintain absolute luxury quality with a limited number of boxes for the festival. Pre-ordering early guarantees your box and on-time delivery before we sell out.

Question 4

How do I keep the flowers fresh after they arrive?

Accepted Answer

Keep the flower boxes in a cool place or inside your refrigerator (do not freeze). Keep boxes closed until you are ready to use them to lock in moisture and fragrance.

Question 5

What exactly is inside the Signature Pooja Box?

Accepted Answer

Basic includes all pooja essentials plus matching garlands. Premium adds gajras and floral strings. Luxury adds rare seasonal flowers. Every tier arrives in the same beautiful, display-worthy box.

Question 6

Can I choose different colors for the flowers?

Accepted Answer

Our floral designers choose the best color combinations based on the freshest blooms at harvest. We cannot customize individual colors, but we promise the final look will be stunning.

Question 7

Is your packaging eco-friendly?

Accepted Answer

Yes, 100%. All products are packed in recyclable paper boxes with clean folds, tied with natural jute strings, beautiful on your altar and kind to the planet.

Question 8

Can I cancel or change my order?

Accepted Answer

You can change or cancel up to 7 days before your delivery date. After that, we begin preparing your custom floral sets and cancellations are no longer possible.

Question 9

What is the difference between Basic, Premium, and Luxury Pooja Box tiers?

Accepted Answer

Basic includes all pooja essentials: fresh flowers, durva, tulsi, dhoop, and matching garlands. Premium adds woven gajras and hanging floral strings for your deity and entrance. Luxury includes everything in Premium plus rare seasonal flowers for the most elaborate display. All three tiers arrive in the same display-worthy box; choose based on how complete you want your altar styling to be.

Question 10

When should I pre-order for Ganesh Chaturthi?

Accepted Answer

We recommend pre-ordering as soon as our Ganesh Chaturthi collection opens. We release a limited number of boxes and earlier orders secure your preferred delivery slot. Orders typically close about a week before the festival once we begin preparing custom floral sets. Message us on WhatsApp if you are ordering close to the date.

Question 11

Do you deliver to Mulund, Hiranandani Meadows, and nearby areas?

Accepted Answer

Yes, when your pincode is reachable. We deliver across Thane city by default. For adjacent neighbourhoods such as Mulund, Hiranandani Meadows, and other nearby localities, message us on WhatsApp with your pincode before ordering. We will confirm delivery the same day if we can reach you.

Question 12

How does the pre-order process work?

Accepted Answer

Browse Collections, open the product you want, and tap Pre-order on WhatsApp. For the Signature Pooja Box, choose your tier and festival days on the product page. For the Garland & Toran Set, choose Basic, Premium, or Luxury. We reply on WhatsApp to confirm your pincode, festival dates, and morning delivery window.

Question 13

What upcoming festivals and products are you launching?

Accepted Answer

Ganesh Chaturthi is open for pre-order now. Navaratri and Diwali collections are coming later this year. Join our waitlist on the homepage to get notified. After our festival debut, we are expanding into bouquets, home styling, bridal florals, and everyday rituals.

Questions before your festival