Returns & Refunds

We cannot accept returns on fresh flowers if you simply change your mind, because they are perishable and cannot be resold.

If your flowers arrive damaged, crushed, or wilted, please send a clear photo within 4 hours of delivery. We will send a fresh replacement immediately or refund your money.

Because this is a seasonal product made specifically for the festival, we only accept returns or refunds if the box arrives damaged or if an item inside is missing.

Report any broken or missing items within 24 hours of delivery for a replacement or partial refund.

You can cancel and receive a full 100% refund anytime up to 7 days before your delivery date. Inside those 7 days, we have already blocked your fresh flowers with our farmers and started packing your custom box, so cancellations are no longer possible.

We treat our customers like guests in our own home. If something goes wrong with your delivery, we will not leave you hanging before a major festival. Contact us via WhatsApp or email with your name, phone number, and a photo of the issue.